Very friendly and much more honest then some other dealerships in the area. I would highly recommend.

Purchased a new Toyota Crown. Love the car. The salesman was an exceptional amount of knowledge about the car. Any questions we had, he had an immediate technical answer. Took his time with us to explain all the systems.

We connected by email and set up a time to test drive a few different cars, we were greeted as soon as we walked in the door. Overall, it was a great experience! Olivia helped us and was very knowledgeable about the different features of several models we looked at. After the test drive, she walked us through the financing options, warranty info, and we didn't feel pressured at all. Very relaxed and calm atmosphere, which was appreciated. Absolutely would shop here again!

If I could leave a negative star review I would. Awful customer service and poor communication. Three of us took the day off to purchase a vehicle. arrived at Kool Toyota when the Sales associate said "change of plans" He showed us a totally different vehicle than the one we made the appointment for. We were not there to "just look" at this vehicle it was going to be purchased that day. He did not t seem to care we all took off work and drove and hour for no reason. We were then told this vehicle was going to be back on Saturday for us to look at, well low and behold no call until we called first and the vehicle was not there. So we are trying to be very nice and accept that things happen, Plan on going there on Monday now and still no call!! Needless to say we will be going else where now!

Purchased a truck supposedly to get 24mpg but it only gets 18.. I asked to get a different truck since that was the whole reason for my purchase. The management would not let me swap for a different vehicle, but will of course let me trade it back in to cost me thousands. They took forever to get back to me after I kept calling and texting to figure this out , or work something out.. it isn't my fault the mpg is less than what I was being told. Customer service should be taken seriously when the complaint is legitimate. In no way do I want to screw over the dealership I just want what I was told I'm buying. They proceeded to tell me I need to pick the vehicle up because it's a liability... I am not happy with their service so far, hopefully they do something to clear this up.

Charged me an absurd amount for brakes and labor. Didn't realize how much of a discount I could have received if I had a family member do it. Would have saved me $600 plus. Ridiculous.

We rely on Kool Toyota for maintenance and now we have bought our most recent used car. We have found them to be an ethical and professional business and we trust them to do the right thing by us.

I flew in from Iowa to purchase a Buick Encore GX. Adam Bock picked me up at the Airport. I had only seen pictures of the vehicle but it was exactly as described. Pristine. Adam & Drew were very friendly and made the transaction enjoyable. Things were well prepared & the transaction was done in only a few minutes. I would highly recommend Kool Toyota and their staff.

The staff doesn’t know about the Toyota vehicle and he couldn’t explain about it.

Many Thanks to Adam an Casey for guiding us through our new Tacoma purchace. They made it so easy. Adam got us all up to speed with the new tech on the truck. He took his time with us, no rush at all. Then Casey navigated the dark waters of finance and options. He did not push at all, just layed it all out and let us make an informed choice. Two of the best I've ever had the pleasure to work with. If your looking for a Toyota, you need to talk with Adam, he will make it a wonderful experience. Don't forget to insist on having Casey button up your purchase. I've got to say Kool and the team are the best. Mark and Marie

Moved here from Reno and needed an oil change on our leased Rav 4. Service department was great and answered all our questions. While waiting for the car, we talked with Adam Bock about what to expect with our lease ending this coming February. He has been awesome. He is very patient and has guided us through this process.

I just leased a vehicle with Matt and Casey and it was seamless this is the most seamless dealership I’ve ever worked with leasing or buying a vehicle ever give them top tens across-the-board said the truck would be in in two weeks came in in a week first class organization thanks Matt and Casey I’ll be back in two years

Scott in service is a good dude. Honest, and super helpful. He even showed me detailed computer images of part locations. Special ordered parts that were received next day, and these were not your typical parts! Worked with pricing and at the end of the day, he made my life easier. This is how business should be done in today’s busy world. Will definitely maintain a purchasing relationship with this department for years to come. The parts guys deserve a raise! I can only wish working with people in my community would go this smoothly all the time; helpful people making/taking time to do what is right makes this world a more beautiful place during our twilight zone era times. Thank you KOOL Toyota parts department.

Bought new 4 runner in December of 2018 few weeks ago with all the snow had to use 4 wheel drive it clunked when it was engaged and at one point would not come out of 4 low had 2019 was told by Service manager Matt in service a lot of customers have said same thing, did not want to have tech even look at it I did finally get a tech to drive around parking lot he heard it klunk twice he also heard the gears grinder then stopped took out owners manual I said what you doing he said reading on how th shift it this was a trained tech he pulled it inside Matt gave me toyota corporate phone number told me to call them and see what they say I then went to rod the new car sales manager was basically told same thing but he said do you want a car wash pass for your trouble can not believe the way I was treated waiting on corporate to call me back

I look on line for a used Camry, they had a 2012 certified, for $16,431. We went to the lot and talked to Brian Foster, he let us drive it. When we returned and started to negotiate a price he looked at his paper, and said that car is on the lot for $16,931. When I told him the sticker in the window and the internet price was $16,431. His reply was the price is always a little lower on the internet, and the person who puts in the window stickers put the wrong one in that at car. We made an offer, he came back from the manager with the counter offer, and said the window sticker guy is getting his butt chewed out right now. We exchanged offers again, and he returned saying I could get to your offer if we could decertify the car, BUT Toyota changed their policy Jan. 1 2015 we are not allowed to do that anymore. We left it at that. Two days later we stopped in to see if they would take our offer, and low and behold the sticker on the car was still $16,431. Brian's Sheet now had it at $16,631, I asked him why the sticker was still $16,431, I was told the guy that changes them was sick. I made one last offer, when he came back from the manager he said they would agree to that, BUT they would have to decertify the car.

I called this dealer with the exact model and options for a Toyota employee purchase, that I planned on making. Tacoma Double Cab, with TRD Off Road package, preferable color was Spruce Green ... employee purchase paperwork in hand as well as blank bank check. I knew they had one Tacoma with this package on the lot (albeit different color). I was told that was sold (then why was it sitting front & center by the road) and that they could not get anymore ... The "Sales" Mgr. told the salesmen to tell me to, "Just wait for the '15s". Plain and simple, they did not want to be bothered with someone with cash in hand for the right vehicle. Apparently, they do not want to sell vehicles too bad. I called another dealer, who did not have the Tacoma with the correct package (or color). Within hours the other dealer had located the truck I wanted, in the color I wanted ... guess where I just spent over $30k ... not at KOOL Toyota that's for sure.